I’ve requested hotel for written report regarding damaged luggage.I’ve yet to hear from hotel.
Regrettably,my second stay was marked by a series of issues. While taking a shower, the shampoo bottle became dislodged, and there was an insufficient amount of shampoo for two people's use. I immediately contacted the housekeeping department, requesting replenishment of shampoo and the reinstallation of the dislodged bottle.
A staff member named Kailash responded to my call and provided a new shampoo bottle. He verbally assured me that he would assist with fixing the dislodged bottle. However, his response changed after receiving tips, and he later informed me that the dislodged shampoo bottle would be addressed the following day.
The most concerning incident occurred when my small luggage was mishandled by your staff, leading to significant damage to my suitcase. I want to emphasize that my luggage was in perfect condition when I checked it at the airport upon arrival. Unfortunately, the damage occurred while my luggage was under the care of your hotel, specifically when it reached my room. Without delay, I reported this issue to the hotel front desk, where staff attempted to resolve the situation by offering an alternative, leftover suitcase, which I declined. Given the extent of the damage to my suitcase, I proposed to purchase a new one at my own expense.
I’m attaching the pictures as proof of purchase and damaged luggage inside the hotel.
The hotel is very close to the airport. Staff were welcoming and friendly upon arrival. The cleanliness of the hotel was not so good. There’s an unpleasant smell in the room (smells like there’s pee on the floor). I could not sleep due to the odor. I paid for a King size bed and received double beds.
Suny168
商務出差
標準特大床房 禁菸
入住於2025年07月
4.0
評價於:2025年09月04日
酒店比較安靜離機場較近。
訪客用戶
家庭出遊
標準雙床房 禁菸
入住於2023年09月
5.0
超讚
評價於:2023年09月29日
Great hotel, Vanshika was literally the best! From start to finish, she made me feel at ease. It was my first time in India and coming from England, I was a bit skeptical but I'm glad I was served by her. She's so kind, welcoming and cares about the customers. She had checked us in early as our flight landed early. Whilst I was checking in, my mum who has difficulty walking was looked after by her staff, she personally got my mum and made sure she got to the toilet safely. Overall she was amazing, put me ease and genuinely such a kind person, a true asset to Novotel and great example of excellent customer service, I'd come back again because of her. The hotel has great facilities overall, good food at the restaurant, clean, kind and courteous staff and a good location to the local food spots. Special thanks to Vanshika and Novotel. From Ravi N.
M509686****
商務出差
標準特大床房 禁菸
入住於2025年08月
5.0
超讚
評價於:2025年09月02日
很滿意,很乾凈
Jiasibo Jasper Liu
商務出差 尊貴特大床房
入住於2025年03月
4.5
很好
評價於:2025年03月09日
還可以的酒店,還會回去住。
apple_Doris
商務出差 尊貴特大床房
入住於2025年10月
4.7
很棒
評價於:2025年10月15日
德里最推薦的酒店,很乾凈,離機場近非常方便。早餐也很好吃呦服務也很好。
匿名用戶
商務出差 尊貴特大床房
入住於2024年07月
5.0
超讚
評價於:2024年08月08日
滿意,酒店很大,環境好。餐廳食品豐富。
Elain Chen
獨自出遊 標準雙床房 禁菸
入住於2025年05月
5.0
超讚
評價於:2025年06月02日
地理位置佳,房間數多但乾淨,早餐非常好吃。
訪客用戶
家庭出遊 標準特大床房 禁菸
入住於2023年07月
1.5
評價於:2023年09月17日
I’ve requested hotel for written report regarding damaged luggage.I’ve yet to hear from hotel.
Regrettably,my second stay was marked by a series of issues. While taking a shower, the shampoo bottle became dislodged, and there was an insufficient amount of shampoo for two people's use. I immediately contacted the housekeeping department, requesting replenishment of shampoo and the reinstallation of the dislodged bottle.
A staff member named Kailash responded to my call and provided a new shampoo bottle. He verbally assured me that he would assist with fixing the dislodged bottle. However, his response changed after receiving tips, and he later informed me that the dislodged shampoo bottle would be addressed the following day.
The most concerning incident occurred when my small luggage was mishandled by your staff, leading to significant damage to my suitcase. I want to emphasize that my luggage was in perfect condition when I checked it at the airport upon arrival. Unfortunately, the damage occurred while my luggage was under the care of your hotel, specifically when it reached my room. Without delay, I reported this issue to the hotel front desk, where staff attempted to resolve the situation by offering an alternative, leftover suitcase, which I declined. Given the extent of the damage to my suitcase, I proposed to purchase a new one at my own expense.
I’m attaching the pictures as proof of purchase and damaged luggage inside the hotel.
The hotel is very close to the airport. Staff were welcoming and friendly upon arrival. The cleanliness of the hotel was not so good. There’s an unpleasant smell in the room (smells like there’s pee on the floor). I could not sleep due to the odor. I paid for a King size bed and received double beds.
Suny168
商務出差 標準特大床房 禁菸
入住於2025年07月
4.0
評價於:2025年09月04日
酒店比較安靜離機場較近。
訪客用戶
家庭出遊 標準雙床房 禁菸
入住於2023年09月
5.0
超讚
評價於:2023年09月29日
Great hotel, Vanshika was literally the best! From start to finish, she made me feel at ease. It was my first time in India and coming from England, I was a bit skeptical but I'm glad I was served by her. She's so kind, welcoming and cares about the customers. She had checked us in early as our flight landed early. Whilst I was checking in, my mum who has difficulty walking was looked after by her staff, she personally got my mum and made sure she got to the toilet safely. Overall she was amazing, put me ease and genuinely such a kind person, a true asset to Novotel and great example of excellent customer service, I'd come back again because of her. The hotel has great facilities overall, good food at the restaurant, clean, kind and courteous staff and a good location to the local food spots. Special thanks to Vanshika and Novotel. From Ravi N.
M509686****
商務出差 標準特大床房 禁菸
入住於2025年08月
5.0
超讚
評價於:2025年09月02日
很滿意,很乾凈
新德里機場諾富特酒店
(Novotel New Delhi Aerocity- International Airport)附近飯店推薦
Jiasibo Jasper Liu
商務出差
尊貴特大床房
入住於2025年03月
apple_Doris
商務出差
尊貴特大床房
入住於2025年10月
匿名用戶
商務出差
尊貴特大床房
入住於2024年07月
Elain Chen
獨自出遊
標準雙床房 禁菸
入住於2025年05月
訪客用戶
家庭出遊
標準特大床房 禁菸
入住於2023年07月
匿名用戶
商務出差
標準特大床房 禁菸
入住於2023年07月
匿名用戶
獨自出遊
標準特大床房 禁菸
入住於2023年07月
Suny168
商務出差
標準特大床房 禁菸
入住於2025年07月
訪客用戶
家庭出遊
標準雙床房 禁菸
入住於2023年09月
M509686****
商務出差
標準特大床房 禁菸
入住於2025年08月
Jiasibo Jasper Liu
商務出差 尊貴特大床房
入住於2025年03月
apple_Doris
商務出差 尊貴特大床房
入住於2025年10月
匿名用戶
商務出差 尊貴特大床房
入住於2024年07月
Elain Chen
獨自出遊 標準雙床房 禁菸
入住於2025年05月
訪客用戶
家庭出遊 標準特大床房 禁菸
入住於2023年07月
匿名用戶
商務出差 標準特大床房 禁菸
入住於2023年07月
匿名用戶
獨自出遊 標準特大床房 禁菸
入住於2023年07月
Suny168
商務出差 標準特大床房 禁菸
入住於2025年07月
訪客用戶
家庭出遊 標準雙床房 禁菸
入住於2023年09月
M509686****
商務出差 標準特大床房 禁菸
入住於2025年08月